04 | PORTFOLIO 2024 COMMITTED TO CUSTOMERS PORTFOLIO 2024 COMMITTED TO CUSTOMERS | 05 Buying a home is a huge decision. From the home-buying experience, We want you to be delighted with the to the quality of our homes, we are COMMITTED home you buy from us, but also with committed to delivering world-class the service you receive during your service every step of the way. And our journey and beyond the move-in date. customers tell us that we’re delivering on our promise. We’re proud that 97.5% TO CUSTOMERS Our bespoke approach responds of our customers would recommend to our customers’ needs, creating us to a friend. beautiful homes and welcoming At Berkeley, we put our customers at the heart of every decision we make. places that complement your Following independent assessment, lifestyle and enhance your wellbeing. we’ve received the Investor in We are always mindful that we are building your home: a place for you Customers Gold rating, a mark of trust to enjoy, relax in and feel secure. and reassurance, for the sixth time. 97.5% of customers would recommend us to a friend, compared to the industry average of 90%. (HBF, March 2023)